Shipping policy

Processing times

All orders are processed within 2-7 business days unless otherwise stated. During busy periods, launches, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping times

Estimated delivery times may vary depending on your location and the shipping carrier.

Australia

Standard Shipping: 3-8 business days
Express Shipping: 2-4 business days

International

Estimated delivery: 7-25 business days

Please note that shipping delays caused by postal services, customs, weather or other factors outside our control may occur.

Shipping costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Lost or Delayed packages

Once a parcel has been shipped, we are not responsible for delays, lost packages or damages caused by the shipping carrier. However, we will do our best to help you resolve any issues.

If your package has not arrived within a reasonable timeframe, please contact us with your order number.

Incorrect address information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us as soon as possible and we’ll try to update it before shipment.

Customs & import fees

International customers may be required to pay customs duties or import taxes depending on their country’s regulations. These fees are the responsibility of the customer.